JTL Service Partner Platinum · services, solutions and resources for merchants across the DACH region

Project process

How a JTL project with RIS works – from request to ongoing development.

This page reduces uncertainty before contacting RIS: what happens after a request, which information helps, who coordinates and how support works after go-live.

Go-Live Success Relief in moderner erfolgreicher RIS-Arbeitswelt.

Process clarity

Answers before the request

The most common uncertainties are addressed directly.

After the request

RIS assesses goal, urgency, system state and next steps.

Coordination

Consulting, technical implementation and support are coordinated by topic.

Analysis phase

Processes, data, interfaces, risks and priorities are clarified.

Phases

What happens in each phase

The process is realistic and avoids unrealistic promises.

  • 1 RequestYou describe goal, problem, urgency, systems and involved parties.
  • 2 AnalysisRIS checks processes, data, risks, interfaces, license needs and bottlenecks.
  • 3 ConceptStandard, configuration, development and stages become an actionable route.
  • 4 ImplementationChanges are prioritised, tested and managed with responsibility.
  • 5 Go-liveProduction launch, control and adjustments are handled with risk awareness.
  • 6 SupportAfter go-live, support, optimisation and further development follow as needed.

Want to know the sensible next step?

Describe your project or start with the system check if the situation is still unclear.

Licenses & project benefits

Do not decide JTL licenses in isolation.

When Wawi, Shop, WMS, POS, eazyAuction or fulfilment are part of a project, a coordinated view of licenses, setup, implementation and support reduces friction.

FAQ

Common questions

Who coordinates the project?

RIS coordinates consulting, technical implementation and support according to topic and scope.

What happens after go-live?

Stabilisation, support, optimisation and next development stages follow as needed.

Which information helps at the start?

Goal, system state, problems, interfaces, timing, priorities and contacts help.

Licensing in the project

Modules and licenses should be clarified before implementation.

Whether Wawi, Shop, WMS, POS, eazyAuction or fulfillment: RIS aligns license needs, project goals and future support.

View licensing & project planning

Involvement by leadership

Jochen structures goals, processes and commercial viability.

His business perspective is especially useful in analysis, workshops, project scope and prioritisation.

Meet Jochen

Jonas assesses technical implementation and architecture.

When JTL, interfaces, WMS, shop or automation are involved, Jonas adds the technical perspective.

Meet Jonas
Relevant projects

References for this service

These examples show which business challenges RIS solves in related service areas.

Dr. Ziegler

International commerce processes needed shop, Wawi, warehouse, shipping and fulfilment to work together.

RIS structured the connected systems as one operating process instead of isolated tasks.

View case study

Gate to the Games

A growing commerce operation needs reliable development across shop, Wawi, feeds, shipping and platforms.

RIS supports ongoing development, prioritises dependencies and keeps operational topics manageable.

View case study

Beauty Rebel

Fast commerce campaigns and marketplace needs must work reliably with Wawi and daily processes.

RIS structured marketplace, campaign and automation requirements into a robust JTL-related workflow.

View case study
For decision-makers

Confidence before the first call

The project process reduces uncertainty: what happens when, what information is needed and how support continues.

Show predictability

Analysis, concept, implementation, start and support must feel clear.

Reduce risk

Clear steps prevent wrong expectations and increase trust.

Emphasise development

JTL projects rarely end at start; support and improvement are part of the value.