Standard software
Useful when the process is common, requirements are stable and adaptation cost stays low.
Processes & management
Not every gap needs custom development. But not every process should be forced into a tool that does not fit. The key is a sober make-or-buy assessment.
Decision
Many projects fail not because of technology, but because the wrong type of solution was chosen.
Useful when the process is common, requirements are stable and adaptation cost stays low.
Good when a clearly defined function is missing and support, compatibility and maintenance are clear.
Right when systems need to exchange data while staying functionally independent.
Appropriate when the process creates advantage, standard tools slow the business down or manual work becomes expensive.
Checklist
Is the process strategically important or mainly administrative?
How often do requirements, data sources or rules change?
Who maintains, monitors and documents the solution after go-live?
What happens if the solution fails or becomes incompatible?
FAQ
When the requirement is clearly limited, the plugin fits the system version and support and maintenance are clear.
When standard tools permanently slow down the business, manual work becomes expensive or the process creates competitive advantage.
Interfaces are useful when existing systems should exchange data without being replaced completely.
Relevant next steps
If you want to assess this topic for your business, these entry points help.