JTL Service Partner Platinum · services, solutions and resources for merchants across the DACH region

Processes & management

Buy software or build custom?

Not every gap needs custom development. But not every process should be forced into a tool that does not fit. The key is a sober make-or-buy assessment.

Decision

Four common solution paths

Many projects fail not because of technology, but because the wrong type of solution was chosen.

Standard software

Useful when the process is common, requirements are stable and adaptation cost stays low.

Plugin

Good when a clearly defined function is missing and support, compatibility and maintenance are clear.

Interface

Right when systems need to exchange data while staying functionally independent.

Custom development

Appropriate when the process creates advantage, standard tools slow the business down or manual work becomes expensive.

Checklist

Questions before deciding

Process value

Is the process strategically important or mainly administrative?

Change pressure

How often do requirements, data sources or rules change?

Operations

Who maintains, monitors and documents the solution after go-live?

Risk

What happens if the solution fails or becomes incompatible?

FAQ

Frequently asked questions

When is a plugin enough?

When the requirement is clearly limited, the plugin fits the system version and support and maintenance are clear.

When is custom development worth it?

When standard tools permanently slow down the business, manual work becomes expensive or the process creates competitive advantage.

What role do interfaces play?

Interfaces are useful when existing systems should exchange data without being replaced completely.

Relevant next steps

From guidance to a concrete assessment

If you want to assess this topic for your business, these entry points help.

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